Technical Support Logo

1. Knowledge Base

Many technical questions can be answered by reading our Knowledge Base. Click on the link to go to the Knowlege base page. Type your question in the seach box provided.

2. Remote Support

Let Primera Tech Support fix the problem for you! Download the Remote Support Client
for Mac or PC. Call Tech Support at +49 611 92777-0.

Following information will be needed:

  • Serial number of your Primera device
  • Product name
  • Detailed error description.

3. Email Support

If the Knowledge Base did not answer your question you may contact our Technical Support Department by e-mail. Please fill out the form below as completely as you can. Complete information helps us better diagnose your problem. The serial number will be located on the bottom of your unit.

Complete the form below to request more product information.

Please attach the Tech Support Report (Optional).      

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Data Privacy Statements

    I agree that Primera Europe GmbH stores and uses my personal data for requirements of claiming support and warranty services.
No data will be disclosed to third parties. I can revoke this consent at any time by e-mail to [email protected]

    I agree that Primera Europe GmbH informs me about news, events and offers of Primera via email (in case of sample requests additionally by mail).
No data will be disclosed to third parties. The consent can be revoked at any time with effect for the future by email to [email protected] or at the end of each e-mail.

    I would like to subscribe to the free monthly Primera Europe newsletter.

4. Telephone Support

Telephone support is available from 9 AM to 5 PM (UTC+01:00), Monday through Friday by calling +49 611 92777-0. Extended hold times may be experienced from 11:30 AM to 1 PM. (UTC+01:00). Outside Europe from 8 AM to 6P M CST, Monday through Friday by calling 1-763-475-6669.

Primera Technology Europe

Primera as the world's leading developer and manufacturer of specialty printing equipment including the Disc Publisher-Series CD/DVD/BD duplicators, LX-Series Colour Label Printers, AP-Series Label Applicators, LP130e Laser Marking System, CX1200e Colour Label Press and FX1200e Digital Finishing System, Medical Slide and Cassette Printers and the worlds smallest All-in-One Portable Printer distributes its products in more than 222 countries with service and support for North America, Asia Pacific and EMEA.