Printer Warranty Statement

Including Accessories, Consumables and Spares

Primera Europe GmbH herein referred to as "Primera" warrants that it will repair or replace, at its discretion, any part of the product described in the 'Product Table' below which proves defective by reason of improper workmanship and/or material, without charge for parts or labour, for the time period and/or distance of printing which ever is the sooner. The print head may also have separate warranty conditions, time period and/or distance noted in the 'Product Table' below. Due to the variable nature of media and ink, this head warranty will be void if the fault has been caused by the use of substandard products. This head warranty does not cover print heads, which have been, in the sole opinion of Primera, misused, altered, handled carelessly or damaged whilst cleaning, nor does it cover print heads damaged by poor or substandard media.
The warranty period commences on the date of original purchase by the buyer (end user) other than for purposes of resale. This warranty is not transferable and applies only if such original purchase by the buyer was made in the territory covered by Primera, set forth herein. Consumables, accessories or spare parts used for service are covered by different warranty terms to the printer and are defined clearly in this document.

To obtain service under this warranty you must return your Primera product, properly packaged in its original container or an equivalent, to the Company from whom the product was purchased. Any postage, insurance and shipping costs incurred in presenting or sending your Primera product for service is your responsibility.
The Company's original sales invoice or other satisfactory proof of the date of the original buyer purchase of your Primera product must be made available to obtain service under this warranty.
This warranty applies only if your Primera product fails to function properly under normal use and within the manufacturer's specifications. This warranty does not apply if the Primera label, logo, or the serial number, has been removed or has attempted to be removed from your Primera Product, or if, in the sole opinion of Primera, your Primera product has been damaged by accident, misuse, neglect, improper packing or shipping or modification. This warranty is void if the product has been serviced by anyone other than Primera or its Authorised Servicing Agents.

Please Note: The duration of any implied warranty of merchantability, fitness for a particular purpose, or otherwise, on your Primera product shall be limited to the duration of the express warranty set forth herein. In no event shall Primera, or its affiliates be liable for any loss, inconvenience, or damage whether direct, incidental, consequential or otherwise, and whether caused by negligence or other fault resulting from breach of any express or implied warranty of merchantability, fitness for a particular purpose, or otherwise, with respect to your Primera product, except as set forth herein.
You may request information on how to obtain service under this warranty by contacting the Dealer from whom your Primera product was purchased, or by contacting Primera at the addresses printed below.
This warranty statement does not in any way affect the rights granted under the terms and conditions of trade if applicable. In the event that any provision contained in this warranty statement contradicts or stands in conflict with the terms and conditions of trade used by Primera such terms and conditions of trade shall prevail. This warranty statement also is not intended to limit any obligatory statutory rights.


Primera Europe GmbH
Mainzer Str. 131
65187 Wiesbaden

This warranty is in addition to your statutory rights.

Product table

Product group Product name Warranty
Mobile Printers Trio 24 months*
Label Printers LX500e, LX900e, LX1000e, LX2000e
Print head:
24 months*
6 months
Disk Publishers DP SE-3, DP4200, DP4052, etc...
Print head:
24 months*
6 months
Medical Printers Signature...
Print head:
24 months* 6 months
Industrial printers LP130e 24 months*
Consumables Cartridges, toner, ribbons, label rolls,... 90 days
Accessories Sleeves, cables, batteries, etc... 90 days
Spare parts all replacement parts for service 90 days

Territories Covered By Primera

Primera's warranty, described herein, refers to territorial coverage. The following is a guideline, not an exclusive list, of the countries that are covered by this warranty statement:

Countries covered include:

Europe: Austria, Belarus, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Russia, Slovakia, Spain, Sweden, Switzerland, Turkey, Ukraine, Hungary, UK
Middle East: Bahrain, Egypt, Israel, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, UAE
Africa: Algeria, Botswana, Cameroon, Gambia, Ghana, Kenya, Libya, Morocco, Mozambique, Namibia, Nigeria, Senegal, Seychelles, Swaziland, Tunisia, Uganda, Zimbabwe, South Africa
Asia: Afghanistan, Armenia, Azerbaidchan, Georgia, Kazakhstan, Kyrgystan, Tajikistan, Turkmenistan, Uzbekistan

Regions excluded from this specific agreement include:

North & South America, Asia & Oceania: Those countries excluded from this agreement are covered by separate warranties from Primera which are of a similar nature to this agreement. Contact your local Primera office for details of the local warranty terms, conditions and procedures.

Notes To Servicing Agents: Primera will supply spare parts or equivalent credit (at Primera's discretion) to the Servicing Agent provided that Primera is satisfied that the product is within the warranty period and the failure is due to manufacturing defect.
The spare parts or credit will be supplied when the Servicing Agent completes a warranty parts claim form which should be submitted to Primera's Service Department. No payment is made for the labour, servicing time or any return shipping costs incurred in the servicing of the product.

When the Servicing Agent makes a claim for parts under the warranty agreement, the following details are required for each claim:

  • Date of purchase of product by end user
  • Serial number of product
  • Part number of faulty item or component
  • Brief description of failure

This information should be sent along with the warranty forms, a copy of which is available on request from Primera's Service Department.
The Servicing Agent should retain the defective spare part for a period of three months for inspection by Primera (at the sole discretion of Primera) from the date of submitting the warranty claim to Primera, after which point the Servicing Agent must then dispose of the faulty items in a safe and environmentally friendly way and also in a way that ensures that the faulty item cannot be resold or supplied as a new or reconditioned part.
If the Servicing Agent is not able to dispose of these items, please advise Primera Service Department of this and you might be issued with a Return Materials Authorisation Number by which you can return the items, freight prepaid, to Primera's Service Department. In the case of print head failures, Primera may request that all faulty print heads are returned for inspection.
Should any of the details given in this document be unclear, you may REQUEST INFORMATION on how to obtain or make service under this warranty by contacting Primera's Service Department.

Primera Technology Europe

Primera as the world's leading developer and manufacturer of specialty printing equipment including the Disc Publisher-Series CD/DVD/BD duplicators, LX-Series Colour Label Printers, AP-Series Label Applicators, LP130e Laser Marking System, CX1200e Colour Label Press and FX1200e Digital Finishing System, Medical Slide and Cassette Printers and the worlds smallest All-in-One Portable Printer distributes its products in more than 222 countries with service and support for North America, Asia Pacific and EMEA.